FREQUENTLY ASKED QUESTIONS
> what are shikosha’s pick up and delivery times?
Shikosha's drivers are available in the Portland Metro area between the hours of 9am and 12pm Monday through Thursday. For best results, please place calls for pick ups before 11:30am. For southern metro area clients, such as Molalla, McMinnville or Salem locations, pick ups are available once a day Monday through Thursday.
> how can i calculate turnaround times?
In general, we need 6 business days in the lab to produce a standard crown. This does not include the day the case reaches Shikosha or the day it is sent back to your office. For example, if our driver picks up a case for you on Monday, Tuesday will be the first day of production, provided it is not a holiday.
> what if i need a case before the turnaround time allows? how do i rush a case?
In most instances, we are able to rush a case to have it finished before its normal delivery date. Anything less than our standard 6 day turnaround (12 days for Implants) will be charged a Rush Fee. Rush Fees are calculated based on how much we are rushing fabrication of the restoration.
> what time should i schedule my patient for a same-day case?
Late afternoon appointments (after 3:30 or 4pm) are best. Typically, repairs and relines are finished in the early afternoon. While our drivers will deliver them right away, even the simplest of repairs can take several hours when traffic, workloads, and processing time are taken into consideration. We will do our best to complete and deliver your case as speedily as possible.
> what same-day repairs can shikosha do? what does shikosha need for a same-day repair case?
We can do tooth replacement, tooth addition, fractures, and minor welding to cast partials. We will determine if we can weld the appliance upon arrival and evaluation. Some cases need to be recast. For Partials and flippers, we would need a pickup impression with the appliance in place. All repairs should include an opposing model and impression.
> what does shikosha need for a same day reline case?
We will need an impression inside of the denture using impression adhesive. No opposing is needed, and we'll pour the impression here.
> what is shikosha's delivery zone?
Shikosha offers free pick up and delivery within the Greater Portland area, from Salmon Creek to Salem and Hillsboro to Gresham. Clients outside of this geographic area receive complimentary shipping.
> how long does it take for my case to reach your lab?
The transport time depends on your location. In the Portland Metro area, our Case Chauffeurs are available on a daily basis to pick up your case. Everything else is shipped and most of our client’s cases arrive at Shikosha within 2 days of being shipped.
> what is ddx and how do i sign up for it? what are the benefits of using ddx?
DDX is a system provided by Henry Schein and supported by Shikosha Dental Lab that enables you to enter a case directly into Shikosha’s database from your office. It will also provide you with monthly statements, an automatic pick up request, and the ability to see changes to your case. If you are interested in signing up, contact Client Relations at 503-238-7117 and request an invite. You may also request an invite online at DDXDental.com, though this is not recommended for existing accounts.
> what are shikosha’s holiday hours?
Shikosha is closed on all major holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Black Friday, and Christmas Day.